Refund policy
At Labelit, we want you to be completely satisfied with your purchase. Please read our returns policy below before placing your order.
Personalised & Custom-Made Products
As all personalised and custom-made products are created specifically to your requirements, these items cannot be returned or exchanged unless:
- The item arrives damaged.
- You receive the wrong item.
- There is a manufacturing fault or printing error caused by us.
If you receive a damaged, faulty, or incorrect item, please contact us within 7 days of delivery with your order number and clear photographs of the issue. We will arrange a replacement or refund where appropriate.
Non-Personalised Products
Items that are not personalised or custom-made may be returned within 14 days of receiving your order, provided that:
- The item is unused and in its original condition.
- It is returned in its original packaging where possible.
- It is suitable for resale.
Unless the item is faulty or incorrect, the customer is responsible for the cost of return postage.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 working days, depending on your payment provider.
Contact Us
If you have any questions about your order or need to arrange a return, please contact our customer support team with your order number, and we'll be happy to help.